At Custom Carmats we realise that things don't always go as expected, and sometimes goods may have to be returned – you have received the wrong item, or maybe you have just changed your mind.
This policy is in addition to your statutory rights under the Trade Practices Act.
General Returns Policy
If a product is wrongly described or doesn't do what it is supposed to do, you may choose between a replacement or refund. Custom Carmats will pay all freight charges. Please note that items will need to be returned in original condition.
'Change of mind' Returns
Custom Carmats will accept ‘change of mind’ returns at management’s discretion, and restocking fees may be charged. In these cases the buyer is responsible for all postage costs.
Please understand that we are a manufacturer and some products are made to order. As such in some cases we will are unable to accept change of mind returns.
Warranty Claims
A warrantable item is one which is covered by a manufacturer's warranty (Warranty information is included in the item descriptions). All warranty claims should firstly be directed to Custom Carmats. If appropriate or if Custom Carmats are not the manufacture of the product then Custom Carmats may direct the buyer directly to the manufacturer.
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